Customer Success Stories
Used TigerConnect to Improve Care Efficiency, Resulting in:
About Providence Saint John’s Health Center
For over 75 years, Providence Saint John’s Health Center has provided the Los Angeles community with an amazing array of medical specialties and sub-specialties. Based in Santa Monica, it is part of the mission-driven Providence Group’s nationwide network of facilities. The hospital’s services are provided with an unparalleled standard of care, and their dedication to each patient has earned a reputation for clinical excellence and award-winning care. Providence Saint John’s Health Center, along with its staff, physicians, and nurses, work tirelessly to care for every patient’s physical, emotional, medical, and spiritual well-being.
Communication Challenges at Providence Saint John’s
Inefficient clinical communication
Patient
throughput
Communication
barriers in the ED
“We were able to cut our length of stay by about 20% from doing this. So, the impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”
Dr. Russ Kino
Chief Medical Information Officer, Providence Saint John’s Health Center
Results
20% reduction
in length of stay (LOS)
Faster treatment
of stroke and sepsis
Reduced time
to admit patients from the ED
“TigerConnect is not just a communications platform, but it’s an application for improving efficiency and flow of patients through the continuum of care in a hospital. It’s a really efficient, easy way to operate a hospital.”
Dr. Russ Kino, MD
Chief Medical Information Officer, Providence Saint John’s Health Center
Case Study
Providence Saint John’s Improves Care and Profits by Reducing Collaboration Waste (Title still WIP)
Learn how Providence Saint John’s streamlined care efficiency by improving communication and reducing collaboration barriers with TigerConnect.
